Terms and Conditions
TEO Training Limited offers short punchy courses to business professionals nationwide in New Zealand. All materials and papers that are provided as part of our courses, are provided in the context of training and the provision of information. Neither our courses, nor the papers and material that form part of it, purport to be, nor should they be construed to be, specific professional advice in respect of any topic contained in the course material. Independent professional advice should be obtained before relying on any aspect of our courses.
Registration and delivery
Live courses are those to which attendance is bought in advance of the event actually taking place.
For non-members, payment for all live courses is required in advance, and at registration, by credit card. Courses are registered online at the teo.co.nz website via either the home page or the Live Courses web page. Once registration is completed successfully, you will be sent confirmation by email. Contained in the email will be the identification of the course, the date and time of the course, a link to access the live event, and technical instructions for the live event itself. Course materials for online events will be sent electronically one day prior to the event date. In the case of seminars, course materials will be sent electronically one week prior to event date if requested and in printed form at the event itself.
For TEO Members, course access will be granted and confirmed upon TEO receiving a request from the member identifying which course/s they wish to attend and who they are nominating to attend. Corresponding webinar credits will then be subtracted from their membership plan.
On Demand Courses
On Demand courses are recordings of events that have occurred in the past.
For non-members, payment for all live courses is required in advance, and at registration, by credit card. Courses are purchased online at the teo.co.nz website via the On Demand web page. Once registration is completed successfully, you will receive confirmation by email; a link to our video host, Wistia, where you will be asked to set up a free account for access to your purchased recording/s; and any associated course materials.
For TEO Members, course access will be granted and confirmed upon TEO receiving a request from the member identifying which course/s they wish to view. Corresponding webinar credits will then be subtracted from their membership plan.
Refund and Cancellation Policy
All cancellations must be in writing, preferably via email to firstname.lastname@example.org or free fax 0800 273 329. Written notification at least 2 full working days prior to the registered seminar or webinar date is required to receive a full refund. There is no refund if you have already requested and received any course material in advance of your registered course date.
For seminars (face to face courses), TEO Training welcomes substitutions at no additional fee. Transferring between venues within 2 days of a seminar will incur a $20.00 course change fee.
Please contact TEO Training on freephone 0800 273 746 with any queries.
‘Webinar’ means a single connection to a webinar; ‘seminar’ means a separate attendance or ‘seat’ at a face-to-face seminar.
To become a TEO Member, simply complete the application form and return it to TEO Training. The date of the invoice is the date your membership commences. Memberships are limited to one per firm, per branch. For example, if the Auckland branch of a firm purchases the membership, only the Auckland staff may use the credits. Memberships may not be used concurrently — a firm may only purchase one membership per year.
If you would like to register for courses using your new membership, please contact us and we will process your order.
‘Four for Three’ Offer does not Apply
TEO’s ‘4 for the price of 3’ deal is not available to TEO Members.
Substitutions, Transfers and Cancellations
If you have registered for a face-to-face seminar with your membership and cannot attend, we can substitute attendees or transfer them to other venues for the same course. For cancellations, a credit to your account will be applied when TEO receives notice prior to the day the course commences.
Payment can be made via monthly payment over the term of the membership, or can be paid in one lump sum. Monthly payments can be made via direct debit or recurring credit card transaction. Lump sum payments can be paid by credit card, or direct credit/bank deposit.
Direct Debit (Monthly Instalments)
To pay by direct debit, simply complete the application form and return it to TEO Training. For direct debits, we need to give you at least 10 working days’ notice of payments commencing, so if you sign up for a membership plan less than 10 working days prior to the 20th of the month, your payments will commence the following month. There are additional terms and conditions associated with direct debits – please review the conditions on page 4 of the application form. We may charge interest on overdue amounts at the rate of 5% over the current 90 day bank bill rate. If your account remains unpaid and there is no satisfactory explanation for non-payment, we may a) start proceedings to recover the amount owed, plus default interest and collection costs incurred; and/or b) freeze your account and cancel your registration on any upcoming courses.
Credit Card (Monthly Instalments or Lump Sum)
For credit card transactions, a 3% surcharge is incurred. For monthly payments, an initial invoice for the total amount owing will be raised when your order is received. Payment is to be made in equal amounts over the subsequent 12 months. Payment is due by the 20th day of each month, commencing the month following the invoice date, unless agreed in writing prior.
Direct Credit and Cheque – Lump Sum
Please see Application Form for details.
Membership Package Conditions
(see application form for full details)
Bonus webinars are only available once all base contracted webinars have been used and must be attended within the contracted 12-month period.
Two base contracted or bonus webinars may be substituted with a single, three-hour face-to-face seminar.
Price per CPD hour
Price per CPD hour is based on contracted plus free webinars redeemed within the contracted 12-month period.
The purchase price for additional webinars applies once all base plus free webinars (or seminars) have been redeemed within the contracted 12-month period. It is only valid for live events attended within the contracted 12-month period.
If you don’t use all your base contracted webinars in a year, the leftover webinars will be honoured for 6 months if you renew your current membership level, or 3 months if you renew to a lower membership level. Applicable webinars are 1, 1.25 or 1.5 hours in length.